Managed Services

IT for business has changed. Have you?

Leave it to our team of certified technicians,
system administrators, and help desk experts

Call us now for your FREE consultation.

(877) 569-4200

24/7 Support

Unlimited Remote Support
Mondays-Fridays, 6am-9pm
(All Monitored Systems)

24/7 Remote
Monitoring and Alerting
(All Monitored Systems)

24/7 Emergency
Remote Support
(All Monitored Systems)

Monitoring & Alerting

WCA gives our customers the option to do custom monitoring based on a company’s specific applications.

24×7 Incident Response

WCA provides 24×7 support for all maintenance, configuration and emergency support issues.

Virtual CIO (VCIO)

The CIO focuses on managing infrastructure for your organizations’s IT operations.

Managed WiFi

WCA evaluates your organization’s wireless network to make sure all access points are up and running.

Live Support Desk:

  • Calls answered by skilled technical support engineers
  • Never an answering machine or type of dispatch service
  • Live call answer by a trained support technician
  • Never use 3rd party to setup a support call back
  • Tiered help desk with escalation path
  • Your service ticket will get the technical resources it needs across our 4 levels of experts
  • Our Help Desk professionals strive to exceed client expectations on every call
  • Any combination of on-site, dispatched or remote help desk services (staff augmentation)
    • Access to your own secure self-service portal to request assistance and view the status of your tickets
    • Integration with an in-house ticketing system available
    • Dedicated Account Terms

Asset Management

WCA offers asset management services that can
help improve your company’s IT success

IT Inventory Lifecycle Management

WCA offers asset management services that can help improve your company’s IT success.

Infrastructure Management

Our specialists understand where your company’s data is flowing through the network and are able to provide an evaluation of where there could be potential slowdowns or bottlenecks.

Managed Firewall

WCA’s managed firewall solutions can help ensure your organization has security-focused firewall to protect your users and your data.

Patch Management

A consistent & well-executed patch schedule takes time, effort, expertise, and prioritization that can be a significant drain on internal resources.

WCA can manage your company’s equipment by keeping track of your assets – computers, work stations, servers, routers, switches, etc.

Patch management systems ensure:

Security. Timely patch management safeguards client data, applications, and systems. Critical patches must be applied as soon as possible to avoid data theft and severe brand damage that often follows a security breach.

Compliance with regulatory requirements. Timely patch management minimizes data leaks and adds to client data protection. This is especially important for government institutions, healthcare organizations, and organizations in the financial sectors who can face huge losses – due to compliance penalties alone – following a data leak resulting from an unpatched bulnerability.

Continued user productivity. If a machine is hacked and rendered useless because of an unpatched vulnerability or after a bad patch is applied, the client’s users can be impacted.

Business continuity. A breach can be so severe that it can bring down your systems and stop business operations.

Improved system performance. Patching the client OS and applications ensure that you have the latest and greatest features the vendor has to offer, and it can also improve system performance.