(Sales) 877.569.4200   |   (Service) 888.569.0123   Careers Support Contact

Support

WCA can serve you 24x7x365. Normal business hours are Monday thru Friday from 8:30am to 5pm, but if have a service need outside our standard hours and you have a 7x24 service agreement in place, please call 888-569-0123 for assistance.

Online Support.

For online support please call 888-569-0123 and a support agent will walk you through connecting through TeamViewer to start your online support.


 

7x24x365 Emergency Services

If you are currently experiencing an issue that needs immediate attention, dial (888) 569-0123. We are available to assist you at any time, day or night, 365 days a year. Although a premium rate will apply for services extending beyond our regular business hours, it would equate to only a fraction of the cost of even one hour of lost productivity caused by downtime for most small and medium size companies.

Before dismissing off-hours repairs as being potentially cost prohibitive, consider the costs. According to the Gartner Group, IT downtime costs the average business $5,600 per minute or over $300,000 per hour in lost productivity when their computer or communications network is unavailable to them.

If your company is unable to provide your customer with the level of service to which they are accustomed, the costs grow exponentially. For those of you who conduct business over the web, depending upon your sales volume, the lost revenue from being down for just a couple seconds could far exceed the 7x24 charges.

According to Gartner, Inc., the world's leading IT research and advisory group, 50% of all companies that experience a computer failure lasting five or more business days go out of business within two years of the system failure.

Our standard business hours are Monday through Friday from 8:30 am to 5:00 pm Eastern Standard Time. If you require services beyond these hours, we offer two options:

Plan 1
7x24 Support Member: This plan is intended for companies who are willing to make an investment to assure the best chance for a successful resolution. By strategizing with you up front, the 7x24 team will become familiar with your company’s IT infrastructure, enabling us to develop a response plan of action.

$2,400 Annual Fee
$240 per hour (1 hour minimum)

Plan 2
7x24 Support on a Time and Material basis

No annual fee
$320 per hour (2 hour minimum)

These fees are reduced if your company enrolls in our Managed Services Program. If you would like more information about The WCA Managed Services Program named RNS (Remote Network Services), select this link. (Need a link)

WCA seeks to resolve your technical problems as quickly as possible. Our first attempt would be initiated via the web if possible. If successful, this will ensure a near immediate solution resulting in a lower cost of repair and the least amount of down time for your employees.

If remote repair is not possible, we will dispatch a technician/engineer to your company.

To learn more about how to proactively avoid unfavorable incidents from ever occurring in the first place, review our web pages (Need a link) which detail our Managed Services Program (RNS) and our Business Continuity Services.

For more information, email us at wcabiz@wca.com, contact your Account Executive, or call Chris at 877-569-4200.

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