Summary: Client has had intermittent connection issues with their Costa Rica location. WCA suggested a 2 step procedure to analyze the current issue and then a solution to solve the accessibility problems. In addition, the client would like WCA to configure 4 new Virtual Machines.
Challenges: Step 1: Conducted a discovery & analysis of the environment in Costa Rica. To accomplish this, WCA needed to establish a remote connect to the Costa Rica office. With step 1 completed, WCA designed a plan to address the connection issues and provided a Scope of Work and pricing.
Solution: WCA performed an IT assessment of the Costa Rica Office and then provided a complete proposal for desired solution within the customer's parameters.
Benefits: WCA's solution implemented at Nelipak Corporation included the following details:
- IT assessment of Costa Rica Office and designed a solution for the Costa Rica office
- Create 4 New Virtual Servers
- Assigned Sr. Systems Engineer to execute
services, provide documentation and
present changes to the client
- Minimal interruption to the daily workflow
Project Results: The proposed Design was implemented and completed successfully.