Managed Services are rapidly replacing the traditional methods that small and medium sized companies use to maintain their computer systems. Managed Services is a more cost-effective method of managing and protecting enterprise networks, systems and applications.
WCA's Managed Services program proactively monitors 32 different indicators of your computer network's health over the internet and identifies negative trends before they become issues. Correcting problems before they become noticeable eliminates huge losses that occur through lost productivity, reduced customer access and service as well as other costs associated with down time.
WCA has heavily invested in an industry leading software product that allows each member of our support team to monitor dozens of companies' computer networks simultaneously from our location which allows us to better perform these tasks in a fraction of the time and expense of your own company's internal IT staff.
Not all issues can be prevented or resolved remotely. When a future hardware failure is detected and needs to be addressed onsite, or a hardware failure has already occurred, a technician will be quickly dispatched to perform hands-on service. Already apprised of the situation, the technician will not require the time normally required to conduct a diagnostic analysis. Time saved is money saved. That's why it is also critical to contract a locally managed service provider with the best service team available in your region. WCA is recognized as one of the best service organizations in North America by IBM, HP, Lenovo and IMSN. These four global leaders are the only organizations to publish the service quality and customer satisfaction rankings of Solutions Providers. (LINK TO QOS)
According to the International Data Corporation (IDC) more than 50% of IT departments are understaffed. Studies have shown that it takes each company's IT staff approximately two hours to properly monitor each server. Alternatively, each of our software empowered support specialists can monitor dozens of servers for numerous companies simultaneously. This enables WCA to distribute those costs over dozens of companies and to provide these services for a fraction of the cost of each individual company's internal staff. Transferring these tasks will allow your company's IT team the time needed to perform more strategic tasks and projects in a timely manner.
For the many smaller companies who do not have a dedicated IT staff, WCA's Managed Service program can provide most of the benefits of a talented onsite IT department at a fraction of the cost that even the smallest company can afford.
Key customer benefits:
- More efficient, most cost effective way to keep your technology running
- Customer peace of mind
- Avoid the high costs of downtime by proactively monitoring your network on a 7 x 24 basis
- Ability to know and budget your yearly cost for technology maintenance
- Single point of accountability for network issues rather than multiple vendors
- SLAs for service delivery
- Lower TCO - reduced costs for specialized IT staff
- Managed Remote Access
- Network Monitoring
- Network Management
- Configuration Management
- Managed Router Service
- Managed Server Service
- Managed Wireless LAN (WLAN)
- Asset Management
- Managed Firewall
- Incident Management
- Anti-Virus & Spam Management
- Patch Management