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Whalley Computer Associates employs the largest service team in the region. WCA technical staff contains specialists with certifications from nearly every major manufacturer. We believe that the only way to earn your hardware product purchases is to provide the best service available in your region. Providing the best service to our customers is the only way to assure that WCA survives and prospers. Exceptional service is our number one mission. WCA’s service team consists of:
Service
- 80 Technicians
- 17 A+ Certified Technicians
- 1 Net +
- 26 Engineers
- Microsoft
- 2 Microsoft Certified Systems Engineers Plus Internet (MCSE+I)
- 10 Microsoft Certified Engineers (MCSEs)
- 15 Microsoft Certified Professionals (MCPs)
- Novell
- 4 Certified Novell Engineers (CNEs)
- 7 Certified Novell Administrators (CNAs)
- Apple
- 12 Apple Product Professionals
- 4 Apple Service Technicians
- 2 Apple Authorized Service Professionals (AASPs)
- Cisco
- 4 Cisco Specialists
- 3 Cisco Certified Network Associates
- 2 Cisco Certified Network Professionals
- Citrix
- 2 Citrix Certified Administrators
- Component Level Technicians
- 2 Component Level Repair Professionals
- 2 Component Level Diagnostic Professionals
- 6 Failure Analysis Professionals
- 5 Configuration Specialists
Whalley Computer Associates repairs between 400 & 500 notebooks per month.
Recently, one of the largest insurance companies in the United States chose WCA as their nation-wide service provider. WCA was selected rather than the incumbent, Compaq Computer Corporation and IBM Global Services.
IBM recently released information documenting that Whalley Computer Associates ranks in the top 100 of all their 3,500 reseller service centers nation wide.
HP & Compaq’s customer satisfaction surveys also placed Whalley Computer Associates in the top 10 percent of all their reseller service centers.
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